Customer Service Agent - Cars.co.za
We’re looking for a hard-working, confident individual to join our awesome Customer Support Team.
- Johannesburg, Gauteng / Remote
- Information Technology
- Permanent
The Customer Support (CS) Agent is responsible for maintaining an effective and professional support for the Cars.co.za team and users.
As an ambassador of Cars.co.za, the CS Agent should take accountability for keeping Cars.co.za’s clients and users satisfied and feeling valued.
We’re looking for someone who:
- Comfortable to speak multiple languages effectively
- Has a good knowledge of cars
- Good at problem solving
- An effective communicator with good e-mail etiquette
- Highly organised and seeks ownership and responsibility
- Able to use a phone system
- Enjoys interacting with people, building relationships and making connections.
What we expect you to have & do:
- Answer all calls & e-mails from users and dealers in a timely manner.
- Efficiently transfer the client to the appropriate employee and answer any queries they may have.
- Take comprehensive and detailed messages when the relevant employee is not available.
- Respond to all e-mails and calls in a professional manner.
- Effectively answer users and dealers' queries and help to problem solve. Site knowledge and a basic understanding of the industry required.
So, who would be a good fit
for us?
- An effective communicator who enjoys interacting with people, building relationships and making connections.
- Someone who is passionate about cars and has good knowledge of makes and types of cars.
- Good problem solvers.
- Driven by achieving high-quality work and by adding value to the company.
- A highly organised individual who seeks ownership and responsibility.
- Someone excited to be part of a dynamic, diverse and growing tech company.
- A team player willing to work closely with others and trust their team members in order to achieve the company's goals and live the company's values.
What are the
Perks?
- Market-related salary, based on experience
- Competitive leave structure
- Medical Aid and Retirement Annuity benefits
- Modern and flexible work environment, including working from home
- Opportunities to learn and grow in a supportive culture
- An organisational culture that cares about its people as individuals.